This document outlines the complaints policy of Future Money Ltd and provides guidance on how we treat any complaints that are received. A complaint can be defined as an expression of dissatisfaction, verbal or written, justified or not, about Future Money Ltd or its employees’ provision or failure to provide a financial service.
A firm must ensure that its remuneration policy is consistent with and promotes sound and effective risk management and does not encourage risk-taking that exceed the level of tolerated risk of the firm.
The 2006 Capital Requirements Directive (‘the Directive’)of the European Union establishes a revised regulatory capital framework across Europe based on the provisions of the Basel 2 Capital Accord governing the amount and nature of capital credit institutions and investment firms must maintain.
Future Money Ltd (FML) does not deal with retail clients directly but nevertheless aims to treat all of our customers fairly and this document is intended to provide a detailed understanding of what this means and the method used to achieve it. If you feel at any point that you have not been treated fairly […]